Refund policy

At Top Shelf Concepts we take special care of our products, making sure they meet the highest standards of quality and care. We want to make sure our customers are always satisfied with their purchase and we have received great feedback from them over the past 15 years that we’ve been in trade.
If the product you purchased doesn’t meet your expectations, please feel free to contact our customer care team on 1300 81 30 40 so we can help you fix the issue or exchange your product.
Returns are not generally accepted, but we can make a few exemptions on specific cases if the product is unused and in perfect conditions. Please contact us for any specific enquiry, we’ll be happy to help you!

Questions?

Monday - Friday
7:30am to 4:30pm

Brisbane: 15 Hugo Place,
Mansfield QLD 4122
Sydney: Suite 16A/32 Ralph St,
Alexandria NSW 2015
New Zealand: Get in touch.

Order online or come visit us at our Brisbane or Sydney showroom.

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