FAQs

We offer fast delivery from the Top Shelf Concepts warehouse to any Australian address in 1-2 days, and to New Zealand in one week. If for any reason you need guaranteed next day delivery, just ask us about our Express Post delivery.

Yes, we do! If the shipping calculator does not provide you with a quote, please contact us via email at sales@topshelfconcepts.com.au.

We’d be happy to discuss offering wholesale prices if you’re a reseller.

All prices quoted on the Top Shelf Concepts website are exclusive of GST.

Please phone us at 1300 81 30 40 and one of our team members will look after you.

Ordered placed before 1pm are shipped the same business day. Tracking details are emailed to you by Star Track once you the order has been despatched. If you haven’t received these details and would like to track your order please email sean.lloyd@topshelfconcepts.com.au

If you are not satisfied with our products, get in contact with us. We would love to help you find the right solution for your business.

If you would like to request samples of products, then simply fill out the contact us form and ensure to change the enquiry type to “Sample Request”. This way, a member of the Top Shelf Concepts team will be in contact to help move things forward for you.

Yes! In addition to our stock of premium design food papers, orders of 1,000 sheets or more can be completely customised with your logo or design. However, we suggest going for 2,500 sheets as it is the most cost-effective.

The quantities available are listed here.

The minimum order quantity for custom printed wax food paper is 1,000, but 2,500 is the most cost effective. Check here.

Price varies depending on number of colours, design and paper size. Turnaround time is 1 – 2 weeks. We use food grade ink to ensure for safe consumption of food items.

Check out our wide range of food paper designs.

Our innovative BioLITE range consists of products made of plant-based polymers. Through an industrial process, this material can be transformed into compost, useful to grow new plants. This range is also certified compostable, crafted from raw materials that align with AS 4736 standards.

• EN13432 certification, verified by TUV AUSTRIA (Certificate No. TA8011903727)
• AS 4736 certification, verified by the Australian Bioplastics Association (Certificate No. ABAM10055, Variant 3)

Modulite™ Systems are modular and pre-configurable. Components can be assembled ahead of time and can be taken down with ease. For multifunction setups, these equipment can quickly transition with minimal downtime.

Yes, Modulite™ carts and tables are designed for fast, intuitive setup, so your team spends less time building stations and more time serving guests.

The Modulite™ range is highly customisable. You can mix and match modular components such as shelves, sign holders, surfaces, baskets, and other Rosseto products to create layouts tailored to specific events or food types.

Stations can be configured differently for breakfast buffets, plated service spillover, grab-and-go, and plated hospitality functions.

Please get in touch with us at sales@topshelfconcepts.com.au or at 1300 81 30 40 for a quotation.

Yes, at Top Shelf Concepts, we’re all about creating the right solution for your needs. You are welcome to put together your own customised buffet set – and it’s easy, thanks to the fully compatible range of risers, surfaces, and platters, to create your own beautiful display that’s ideal for your needs.

Download our Buffet Buyer's Guide here or ask us for a quote at sales@topshelfconcepts.com.au.

Upgrading your breakfast buffet starts with improving both flow and presentation. Our food presentation solutions help create smarter layouts for high-volume service, elevate your display with tiered risers and coordinated serveware, and incorporate controlled dispensers to reduce waste and keep the station clean.

You can also download our Breakfast Playbook here for more in-depth, detailed information.

Start by developing a clear buffet framework — consistent layouts, defined food zones, coordinated serveware, and repeatable display heights — that can be replicated across all locations. Using modular systems and durable, uniform buffetware ensures brand consistency while still allowing flexibility for different venue sizes.

We offer free consultation and conceptualisation services to help you design and standardise buffet layouts across multiple venues, ensuring operational efficiency, visual consistency, and a cohesive guest experience everywhere you serve.

Not all chafing pots and dishes are induction-compatible. For specific product compatibility and recommendations, please contact our customer service team at 1300 81 30 40 for a more detailed assessment.

Yes. We offer free consultation and buffet conceptualisation services to help you design efficient, visually cohesive layouts tailored to your venue size, service style, and operational goals.

Food waste can be reduced by using controlled dispensers, smaller batch replenishment, clearly defined food zones, and strategic layout planning to improve flow and portion control. Smart display solutions help maintain presentation while minimising overproduction.

Yes. Replacement parts are available for many of our buffet systems and equipment. You can view our spare and replacement parts here.

Yes. Our porcelain plates are manufactured for commercial hospitality environments, featuring reinforced edges and durable construction to withstand high-volume service.

Yes, our porcelain collections are microwave and dishwasher-safe, and many are oven-safe within recommended temperature ranges.

Yes, we offer bulk pricing for hospitality venues. We can also accommodate samples depending on our stock availability. Contact our team sales@topshelfconcepts.com.au or at 1300 81 30 40 for more information.

Yes. Our LED table lamps are cordless and rechargeable, making them ideal for flexible table layouts and indoor or outdoor dining environments.

Yes, our LED table lamp collection has adjustable brightness levels, allowing you to tailor the ambience from soft mood lighting to brighter service lighting.

Battery life varies by model, but typically lasts between 15–20 hours depending on brightness settings and usage conditions.