Below are some common questions some of our customers have before purchasing from our store.
If you have other questions, please just send it to sales@topshelfconcepts.com.au.
Need Help?
If you have an issue or question that requires immediate assistance, contact us on 1300 81 30 40.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shipping
We offer fast delivery from the Top Shelf Concepts warehouse to any Australian address in 1-2 days, and to New Zealand in one week. If for any reason you need guaranteed next day delivery, just ask us about our Express Post delivery.
Yes, we do! If the shipping calculator does not provide you with a quote, please contact us via email at sales@topshelfconcepts.com.au.
Pricing
We’d be happy to discuss offering wholesale prices if you’re a reseller.
All prices quoted on the Top Shelf Concepts website are exclusive of GST.
Orders & Returns
Please phone us on 1300 81 30 40 and one of our team members will look after you.
Ordered placed before 1pm are shipped the same business day. Tracking details are emailed to you by Star Track once you the order has been despatched. If you haven’t received these details and would like to track your order please email sean.lloyd@topshelfconcepts.com.au
If you are not satisfied with our products, get in contact with us. We would love to help you find the right solution for your business.
If you would like to request samples of products, then simply fill out the contact us form and ensure to change the enquiry type to “Sample Request”. This way, a member of the Top Shelf Concepts team will be in contact to help move things forward for you.
Product Specific
Yes! In addition to our stock of premium design food papers, orders of 1,000 sheets or more can be completely customised with your logo or design. However, we suggest going for 2,500 sheets as it is the most cost-effective.
The quantities available are listed here.
The minimum order quantity for custom printed wax food paper is 1,000, but 2,500 is the most cost effective. Check here.
Price varies depending on number of colours, design and paper size. Turnaround time is 1 – 2 weeks. We use food grade ink to ensure for safe consumption of food items.Check out our wide range of food paper designs.
Yes indeed – at Top Shelf Concepts, we’re all about creating the right solution for your needs. You are welcome to put together your own customised buffet set – and it’s easy, thanks to the fully compatible range of risers, surfaces, and platters, to create your own beautiful display that’s ideal for your needs.
Download our Buffet Guide here or ask us for a quote at sales@topshelfconcepts.com.au.
Our innovative BioLITE range consists of products made of plant-based polymers. Through an industrial process, this material can be transformed into compost, useful to grow new plants. This range is also certified compostable, crafted from raw materials that align with AS 4736 standards.
• EN13432 certification, verified by TUV AUSTRIA (Certificate No. TA8011903727)
• AS 4736 certification, verified by the Australian Bioplastics Association (Certificate No. ABAM10055, Variant 3)
