Below are some common questions some of our customers have before purchasing from our store.
If you have other questions, please just send it to sales@topshelfconcepts.com.au.

Need Help?

If you have an issue or question that requires immediate assistance, contact us on 1300 81 30 40.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


We offer fast delivery from the Top Shelf Concepts warehouse to any Australian address in 1-2 days, and to New Zealand in one week. If for any reason you need guaranteed next day delivery, just ask us about our Express Post delivery.

Yes, we do! If the shipping calculator does not provide you with a quote, please contact us via email.


We’d be happy to discuss offering wholesale prices when you purchase cartons on a regular ongoing basis. Contact us for more information.

All prices quoted on the Top Shelf Concepts website are exclusive of GST.

Orders & Returns

Please phone us on 1300 81 30 40 and one of our team members will look after you.

Ordered placed before 1pm are shipped the same business day. Tracking details are emailed to you by Star Track once you the order has been despatched. If you haven’t received these details and would like to track your order please email sean.lloyd@topshelfconcepts.com.au

If you are not satisfied with our products, get in contact with us. We would love to help you find the right solution for your business.

If you would like to request samples of products then simply fill out the contact us form and ensure to change the enquiry type to “Sample Request”. This way a member of the Top Shelf Concepts team will be in contact to help move things forward for you.

Product Specific

Yes – in addition to our stock of premium design waxed food papers, orders of 30,000 sheets or more can be completely customised with your logo or design.

Yes indeed – at Top Shelf Concepts, we’re all about creating the right solution for your needs. You are welcome to put together your own customised buffet set – and it’s easy, thanks to the fully compatible range of risers, surfaces, and platters, to create your own beautiful display that’s ideal for your needs.

Download our Buffet Equipment Brochure here.

Our innovative Bio-Lite range consists of products made of plant-based polymers. Through an industrial process, this material can be transformed into compost, useful to grow new plants. If you are curious to know more about this innovative range, this blog post would give you all the information you need to know.

No, the chemical mix will not rust surfaces as it evaporates before this can happen.

Unable to find satisfactory answers ? Contact Support